PRIVACY POLICY

Collection of your personal information

Many areas of our website can be viewed without providing personal information.

When you make an enquiry, request an appraisal, register your interest in a property, apply for a tenancy, engage us to sell or manage a property, or otherwise use our services, we may collect personal information such as your name, phone number, email address, residential address and other information reasonably required to assist you.

Where necessary, we may also collect identification and other information required to complete a property transaction, provide our services or meet our legal and regulatory obligations.

How we use your personal information

We may use the information you provide to:

• respond to your enquiries and requests;
• provide real estate sales, property management and related services;
• communicate with you about properties, inspections, applications or transactions;
• complete identification, verification and compliance requirements;
• provide relevant property and market updates; and
• improve our services and customer experience.

Our website may also collect general information such as browser type, device information, pages visited, access times and referring websites. This information may be used to understand website activity and improve our online services.

Sharing of your personal information

From time to time, we may use trusted third-party providers to assist us in delivering our services. This may include property advertising platforms, software and technology providers, photographers, tradespeople, conveyancers, solicitors, strata managers and other professionals involved in a property transaction or service.

We only share personal information where it is reasonably required to provide our services, where you have authorised us to do so, or where disclosure is required or permitted by law.

Protecting your information

My Agent Team takes reasonable steps to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

Personal information may be stored electronically, including through secure third-party and cloud-based systems used in the operation of our business.

Accessing or correcting your personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

For security purposes, we may need to verify your identity before providing access to personal information.

Marketing communications

From time to time, we may contact you with property information, market updates or information about our services.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option or by contacting My Agent Team.

Changes to this Privacy Policy

My Agent Team may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.

The most current version of our Privacy Policy will be available through our website.

Contacting us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have a privacy-related concern, please contact us.